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Client Testimonials

Anonymous

We were absolutely thrilled with your service – the technician was professional and he made the carpets look brand new! Very impressed- thank you.

Danielle

Thank you so much. You guys did such an amazing job getting our carpet back. We didn’t have high hopes, given the amount of staining, and we were amazed and very impressed with the job that you did. Thanks again!

Toni Garrett

This was my first experience using your company. I was absolutely delighted! Your service man was extremely professional and he did a gorgeous job – my carpets look beautiful. Thank you very much! I’ll certainly be back again next year.

Brent

Thanks again for an outstanding job! My carpets look great!

Simona Bailey

My experience was absolutely fantastic. Brian was amazing and because of his professionalism and knowledge I will refer your company to others and I will be back myself. The extra money was well spent.

Belinda Pierik

Awesome job once again. I’m never disappointed and would recommend you in a heart beat. I especially appreciate the friendly service and a good laugh 🙂 Thanks Brian!

R.J.

James did an excellent job on our carpet. He was professional, courteous and very thorough. We always use Aquamist for our carpet cleaning and we love that the carpet feels almost dry when the staff leave.

J. L.

James did a fantastic job cleaning our carpets! Thank you!

Karen

Aquamist was great! From making the appointment to the tech they were nothing but professional and thorough. I had an area rug done and a bedroom carpet. I fully recommend them and would not hesitate to use them again.

Kristina

Hi Aquamist Staff,

I picked up three area rugs yesterday that you had cleaned and just wanted to let the staff know I am so pleased and beyond ecstatic with how clean you were able to get the rugs! We will definitely be doing yearly cleanings with your company!

Thank you!

Debbie

I just had my carpets cleaned in my Victoria townhouse. I had renters that allowed their two dogs to urinate continually on the carpets, the carpets were an awful mess. As I live in Calgary, my son arranged for your Aquamist to clean my carpets. According to my son, the carpets look like new and he is quite impressed with how lovely they look. Thank you so much for doing such a great job.

Hazel Laxton

Thank you for the excellent service on our carpet and chairs … everything looks terrific and the operator was very pleasant and professional!

D Kennedy

Just a quick note to let you know how pleased I am with the service I received. The white wax [on our living room carpet] is gone and everything was completed much faster than I thought possible. Thank you!

Ryan

Aquamist has punctual and efficient staff, who did a great job cleaning my carpets. To all my friends who need to clean their carpets: use Aquamist! Thanks!

Brian Mearns

I would just like to thank you for the awesome service I received from you today. The rugs we had cleaned are like brand new again. I would also like to thank you for the special delivery you made to get our rugs back to us before the long weekend. That was service above and beyond. I will definitely recommend you to my friends.

Carol Nelson

I want to thank you for the helpful service in arranging a time, and for planning something for my fourth floor condo. This is the first time for me not in a house, but you were very reassuring.

The two fellows who came were wonderful. They were very pleasant and friendly, which means a lot, they offered some assistance with furniture in order to clean underneath. And they did a great job! What more could I ask for.

I will call again and certainly pass on the name Aquamist to others.

Shawn Butterworth

I am new to the Island after moving from Richmond. While moving I wanted to get my area rugs (which were in storage for a while). I launched a search for area rug cleaners in Victoria and received several. After reading dozens of reviews on many different companies I selected Aqua Mist. From the time I dropped off my carpets my greeting was friendly and positive. I felt good about leaving them. I was promised that they would be ready in about 7 days. After a week I was called and let know they were ready for pickup. I indicated that they were too big for me to pick up and asked if I could have them delivered. Not a problem I was told and they set up a day the driver would be in my area. The driver and his helper were professional and clean. They placed the carpets in the rooms I wanted and removed all the packaging. I was impressed from the start and honestly they did not disappoint at all.

I would recommend Aqua Mist to friends and family and was grateful for the wonder service I received. Thank you for everything – Great Job.

Myndi

I just wanted to say how happy I am with my Aquamist experience.

The technician who picked up and dropped off the rug was very personable, kind, and helpful. He even helped me replace a piece of furniture on top!

The girl who I spoke with on the phone was also very helpful! I am also thrilled about the price, as this made it so I could keep this rug instead of having to buy a new one!

I will be sure to recommend you in the future!

Merci

John L.

Thank you for your good service! The gentleman showed up on time, pulled my info from the last visit, looked over the badly stained carpet (from bad tenants) and told me what would probably not come out. Sounded like what I was thinking. When I saw how well the carpet was cleaned and how many stains he got out I was very impressed. Obviously he took his time to do the job right and then some.

Please thank him for me, I really appreciate the effort.

Anonymous

Everyone is very happy with how the carpets look and feel.

I wanted to thank you and your company for such great service. The whole experience was very pleasant. I will highly recommend your company.

Your communications with me were always fast, friendly and professional. The folks that picked up and delivered the carpets were very helpful, polite and friendly and the person that cleaned the carpet did so perfectly! They came out bright, clean fluffy and lovely again without any damage.

Anonymous

The crew was wonderful and I felt they went above and beyond with their care for our carpets. They were very knowledgeable, answered every question, and truly seemed to care about the work they were doing. I would highly recommend them to anyone need carpet cleaning services.

Cynthia Curtis

I was very pleased with the service and the results! My 13 year old couch and chair has been given a new life!

Stephanie de Leeuw

Thank you! The service from Aquamist was awesome right from the first email I sent to inquire. Our carpets look bright and new again. Cody was very professional and friendly. I really appreciated the green products you use to clean. It didn’t smell like chemicals at all in the house after. I have already recommend Aquamist to a number of people and I will be back next time I need carpet cleaning!

John Allan and Mary Anne

A huge big thanks to you all for a fabulous job on our carpets. Special thanks to Josh and the guy who did such an excellent job on our two very dirty small throw rugs. He got them sparkling and we could, once again, see the colours!

Stanley Sinclair

Our carpet is looking very good indeed! Your service is excellent all the way round. It is not an easy cleaning job … since the nap is so short. We will be calling on you again.

Betty Corkish

I’m more than pleased to give Aquamist a recommendation. Brian and Josh arrived exactly on time and did a top-notch job of cleaning our wall-to-wall carpets. Brian took away our 8 X 10 rug for cleaning and it was returned one week later, on time, and cleaned to perfection. I’ve been a client of Aquamist for 15 years and consider them top-notch in reliability and product knowledge.

RJ

Josh arrived today to clean our carpets. He was professional, courteous and very hard working. The results are fantastic. With extra attention, Josh removed a stubborn, old stain and his attention to detail throughout our place is commendable. Further, it only took a short time to completely dry. Aquamist and their staff are our only choice for carpet cleaning. Many thanks.

Sandra Houston

Thanks for the great service! Sasha was very responsive and pleasant in organizing the service via email. The young man who visited to‎day to clean the bed was very professional and friendly. He explained the process completely and he took great care. He even put little plastic booties on his shoes to ensure he left no dirt on our floors. We will recommend your service to friends without question.

Diana Mitchell

Thank you for swift, expert service. Yesterday, James came and cleaned a badly needy wall-to-wall carpet. He did a sterling job. I was a bit dazzled by how well this, already recently cleaned carpet came back to life. The first company who did the job, simply didn’t get it clean.

As well, James cleaned a very high quality chesterfield. Today it looks brand new again. The cleaning and stain guard products Auquamist Carpet Care are scent-free, and eco friendly, so far as I can determine. I’ll return to using this local company, rather than going back to a company I’d used
for decades. Thank you for excellent service.

Pat Blaber

Thanks for a great job done cleaning my wool area rug. My rug was made in South Africa and brought back to Canada with us in 1992 Your careful cleaning will keep it looking its best for many more years.

Gary

I am very, very satisfied with the results. Cody from Aquamist arrived on time, got down to work, and put a real effort into getting my carpets clean. They look just great. Thanks Cody!

Laura

Great customer service with Cody and Sasha if I recall. Cody and the machine does a great job!

Norma Hill

Your carpet cleaners did a wonderful job for me. Thank you so much for the fine job!

Jacquie Allen

I was very pleased with your technician and the service. The carpets came just wonderful.

Sheila Kapur

We were very pleased at the prompt, thorough cleaning of our suite. The serviceman was very pleasant and polite.

Bridget Stafford

We would like to thank Cody for the good work he did on the carpet and the mattress. We will not hesitate to use your company again and to recommend you to friends and neighbours. Thank You.

Anonymous

Excellent job on the slip covers. Thank you!

Irene

Thank you for this service, as it was a humid day the thicker carpets took almost 24 hours to dry, but they do look really good now. Also thanks for the spot cleaner … I just looked at the info today! I would surely recommend your company!

Bridget

Very pleased with your operator Cody, prompt and courteous. We will not hesitate to recommend your company. Regards Bridget.

Anonymous

Aquamist came to clean the carpets in my condo, and I was happy with the job they did. I was able to book a fairly last minute appointment, and the staff were helpful and thorough. The carpets look nice!

Janet

Just wanted to send a quick note to let you know that we had our carpets cleaned by Josh on Tuesday in preparation for listing our place for sale and had a fabulous experience. The location of our townhouse makes it difficult to get the truck close enough – but Josh found a way and extra hose was sent in. He also seemed very knowledgeable about what was needed for our wool berber. He was fast, friendly and our carpets look great!! And he managed to get a couple of nasty stains out for us too. 🙂 I have already recommended Aquamist to our neighbours.

Brenda Milne

Thank you very much. With all the stress of a move it was refreshing to have someone take care of things the way they promised. I was very pleased with the quality of service. They arrived at the designated time, they were well-presented, courteous, efficient and thorough. I would highly recommend them.

Stanley and Sonja Sinclair

Thank you. We were very favourably impressed with the young man who works for you. Excellent job and a very nice manner. Much appreciated. We will gladly send a recommendation; just saw the request.

Caroline and Mike Johnston

I was incredible satisfied with the carpet cleaning, not only with the actual cleaning but also the efficiency of connecting with reception and booking Aquamist and your ability to meet our request on short notice. The gentleman (Cody) that provided the service was prompt, courteous and knowledgeable. We especially appreciated that you didn’t try to upsell, or offer unnecessary services at additional costs. We have referred you to another potential client already!

S.C.

We are absolutely thrilled with your service. You are all very thoughtful. Have already recommended you to friends. You will be hearing from us again. Thank you so much!

Gail F.

Thank you for the upholstery cleaning service you provided today. Your agent was very pleasant, worked hard and thoroughly to clean our sofas. We were pleased with the green products and hot water extraction method he used. We would definitely recommend your company.

J.A., Victoria, BC

I’m thrilled with the carpet cleaning Aquamist completed yesterday. James, the technician, was pleasant, courteous, and professional. The cleaning was completed quickly and efficiently, and I don’t think my carpets have ever been cleaner. I will definitely continue to use Aquamist for carpet cleaning in the future. Thank you for the excellent job!

B.C., Victoria, BC

Just a note to say what a wonderful cleaning job James did on all the carpeting in our two storey home. He arrived exactly on time and his estimate on how long it would take was exactly right. The stairwell needed “double duty” cleaning so James sprayed it first in order to get it looking like new.

Thank you and we’ll be in touch again next Spring.

Belinda, Victoria, BC

Aquamist did an amazing job even with the toughest spots. Brian was so courteous and fun and that made it he customer service even that much better . Will never do my own carpets again!

Melinda Jackman, Victoria, BC

I just had our very special area rug (from Saudi Arabia) cleaned at Aquamist. It was filthy – especially the fringe. My husband had refused to have “his” rugs cleaned because he thought the cleaning would ruin them. Little did he understand that walking dirt into the rug would eventually cause the fibres to deteriorate – as explained to me by the staff at Aquamist.

Well, I just received our rug back and it is beautiful. They did such a fantastic job of cleaning our area rug (with their special machine – gentle is the word) that the rug looks brand new and my husband is very impressed. Now, I can get all of them done!

Oh, they also cleaned my sectional and it too was a challenge. It also looks amazing.

I can’t say enough about the great service I received at Aquamist

A.H. Victoria, BC

James did great! You also do our building at 21 Gorge Rd. We are always pleased with you work and I recommend your company all of the time.

M.M. Victoria, BC

Hello and thank you so much for delivery of the little carpet that you cleaned and repaired for us! We really appreciate the extra service of getting the clean carpet home before we head away on holiday for a couple weeks.

Excellent service!

Weima, Victoria, BC

Very pleased with my clean carpets! You have done a good job, and pretty fast. Thank you.

Anonymous, Victoria, BC

I am on the strata council at Eldon Place and was the unlucky recipient of a water leak into my unit. I would like to compliment the staff who attended to find the source of the leak, cut the hole in my ceiling, dried it out, and cleaned the carpet. They were quick and professional.

Specifically, I would like to compliment Howard who did the repair to my ceiling in January. It was delayed due to the Christmas rush, but when he came in January he was extremely professional, while also personable and friendly; and the repair was first-rate. I can tell the ceiling has been repaired only because I know it was – but guests cannot tell at all.

J.B. Victoria, BC

I have waited a bit of time to write this review as so often, when I have had my carpets cleaned it does not take long for certain stains to reappear or for the carpet to quickly begin to look tired! This has not been the case with Aquamist.

I chose them because of the reviews I saw and now I can totally see why people were so positive. I am very pleased with the deep cleaning my carpets received and delighted with the excellent service I received from my first phone call to when the technician left my house.

I will be a returning customer!

Val & John, Victoria, BC

We just want to say that the lovely service that Aquamist delivers is a refreshing change from previous cleaners that we have had. I found their website on the Better Business Bureau of Victoria.

Zack was a lovely professional who came into our home, gave an estimate and by before week’s end they had completed the job. We are on a budget and their kind focus, attention to detail and care brought our rather old vintage furniture and carpet a second life.

We highly recommend their services, environmentally friendly products and fantastic customer service. Many thanks!

L & M, Victoria, BC

Brian did a wonderful job on the carpet-will use you again! We are more than pleased! Our carpets look like new! Thanks again!

Hayley Clarke, Victoria, BC

Aquamist quality of service and customer care is fantastic! The staffs attention to detail, professionalism and cleaning of both my vehicle and home carpets exceeded my expectations 10 fold. Plus aquamist offered the best pricing I could find. I won’t go anywhere else!

Matsonia, Victoria, BC

I was very satisfied with Zacks expertise today and look forward to having them clean my carpet again late summer. I appreciated being worked in on such short notice. I was also very happy to pay a very affordable price. Thanks Aquamist 🙂

Cheryl, Victoria, BC

Aquamist was recommended to be by a client of mine. I am grateful they told me about you. The service was great. Josh was courteous, prompt and professional.

I will not hesitate to recommend you to others.

I & N. Victoria, BC

Aquamist carpet technician Josh arrived on time. He was very professional. He did a wonderful job and left us with an amazingly clean carpets and a sofa. Will definitely recommend this company to our friends and will definitely be using them again.

C.J. Victoria, BC

Great service and our carpets look beautiful. Thanks!

W.M. Victoria, BC

I know that you, Jeff and Gail are a great team and we always happy in your service. I will always refer Aquamist to all my past/present/future tenants and any others whom I know that they need carpet cleaning services!

Chere, Victoria, BC

I just had my carpets cleaned this morning by Jeff from Aquamist. He was prompt, friendly and quickly got the job done. There is none of that heavy chemical smell left behind from other carpet cleaners I have used. The carpet looks and smells great, and I feel really good knowing that I’m not breathing in toxic fumes as the carpet dries. I will definitely use Aquamist from now on for all my carpet cleaning needs. Thanks, guys!

E.D. Victoria, BC

I had my first dealing with AquaMist and I was pleasantly surprised at the professionalism and good manners which are far too rare these days! They didn’t waste time and worked into my schedule, also their work is first class! I would definitely recommend this company to anyone!

D.P.​ Victoria, BC

As before, I am very pleased with the quality of the work you do and the friendly, professional service. I will definitely book my carpet cleaning with you.

J.L. Victoria, BC

Please let me say it was a very professional service from the office to the service tech, who did the job. I will definitely refer you to others in need of your services in the future.

B.C. Victoria, BC

James is very professional and obliging. On Sept 21, he did an excellent job of cleaning our carpets upstairs and down. He steamed the extra-soiled parts first, which made a big difference to the end result. I would recommend the services of Aquamist without hesitation.

S.H. Victoria, BC

The cleaning was so well done. It was a fantastic experience. They did a phenomenal job. I will be calling you again!

S. J. Gathright, Victoria, BC

On Tuesday of this week I had a call back to redo some spots from a carpet cleaning a week before. Some spots that initially were gone but re-appeared. However when Alan came to see them, he worked on them patiently with me and went the extra mile. The carpet now is as clean as it can be expected to be. Alan was polite, efficient and very pleasant.

Matt, Victoria, BC

Hey Jeff,

Just thought I would past this along.

We brought that rug into Aquamist. We had a few questions (as we know zero about rugs) and Brian and everyone working there was super knowledgeable and really helpful.

We were both super impressed with the entire experience. Really top notch in every way.

Also, when we bought the rug at Super Chance (little shop in James Bay) the shop owner (he obviously had no idea that we knew you) he told us there was a few places in town to get it cleaned. But he said he would recommend Aquamist above everywhere else. So that’s another big and unbiased compliment.

Thought I would just pass on the good feedback. Seems like you are really separating yourselves as a completely higher level in service.

Thanks again

P.D. Victoria, BC

Many thanks to you plus your fine team, Jeff, for job exceedingly well done.

S.L. Victoria, BC

Thanks for the great job last Wednesday. Teenage makeup is never easy to get out!

Brent S. Victoria, BC

Excellent job cleaning my bedroom carpets and stairs. I will certainly recommend you to others!!!

Paige, Victoria, BC

Thank you! I also wanted to say that the two gentlemen that cleaned my carpets were awesome. Super nice, fast and did an awesome job. I didn’t get their names but if you could give them a high five for me that would be great.

Thanks again.

J&M, Victoria, BC

My husband and I just had a look at the rugs this evening, and they look fantastic. Thank you.

Anonymous, Victoria, BC

Sasha, thank you so much for the prompt service provided by Aquamist. My carpets look great! Brian and his assistant could not have been more helpful, including laying out underlay and carpet in difficult to reach places.

As a senior, I appreciated their willingness to provide excellent service!

K.D. Victoria, BC

Thank-you for doing a wonderful job cleaning our carpets. I really appreciate the friendly, efficient and polite service.

I also appreciate your quick scheduling. We will certainly recommend you to friends.

Thank-you

Anonymous

Thank you for setting up the appointment. Zack runs a “tight ship” and both did a great job.

I am very pleased with the results. They were dealing with 3 different kinds of tile and the procedure used worked on each.

I certainly can recommend your company, not only as an individual customer, but as an Owner … that has called on you for flood damage and regular carpet cleaning.

SL, Victoria, BC

For several years you’ve been urging me to go to Aquamist when needed. It was, finally, really NEEDED. They did a magnificent job, and I’ll never go anywhere else again. Jeff also recommended someone to insert a piece of carpet where there was an unfixable stain. When finished, you Couldn’t tell where the new piece started and ended.

Thanks N.A.

J. George, Victoria, BC

Alain was great and very accommodating. He came early. We are very happy!

Betty Corkish, Victoria, BC

We highly recommend the expertise of Aquamist Carpet Care and especially Brian, who is so obliging and hard-working. He does a thorough job of cleaning and always tries his best to remove “difficult” stains to the satisfaction of the customer.

Occasionally, if they are behind schedule, they often ‘phone the customer to alert them to the delay in arrival time. This is very much appreciated.

Pamela Bruce, Victoria, BC

Dear Jeff,

A few weeks ago now you and your assistant came out to our home at 8213 Thomson Place to clean the carpets upstairs and the stairs to down below. I just want to thank you for your professional work. I really like that it is your business Jeff. Like my husband and his automotive repair shop. You care ! and you happen to really love animals. You may recall our conversation at the end about the stains from our kitty throwing up on the carpet. I will say after a few days that a number of stains came back but I had written down what you said about ammonia and vinegar and how to use them and even a really fresh stain with a few soap drops and water. This is really what took care of the stains when I persevered. I had never used water with anything before, let alone enough water but always a bought product and therefore never got the carpet wet enough. We have a synthetic berber carpet. I worked on big and small stains with the vinegar and water and a wealth of old but very clean hand towels and dish drying towels I had… finishing with only white… lots of very old stains came out altogether or were diminished considerably..and the other day for the first time I really caught a very fresh stain and used ammonia again mixing 2 TB with 1/2 cup warm water and soaking and blotting and blotting and then soaking again and using my fingers to open up the berber in the process… nothing remained the next day… I only wish I had known about vinegar and ammonia over the last few years when I felt so discouraged and we couldn’t afford to change a carpet that was still in quite good shape etc.

So thank you very much. I hope to be able to have opportunities to recommend you and your company. Thank you so much again.

Warm regards

Janice, Painter Rd. Victoria, BC

I highly recommend Aquamist. Levi did a great job on a carpet that is over 20 years old. I’ll certainly use them again.

GM, Victoria, BC

David and Myles were prompt, efficient and polite. My carpet looks a lot better and fresher. Brian, who did the estimate, was also very helpful, as was Gail on the telephone. Many thanks. I would recommend your service.

LS, Victoria, BC

Never seen rugs so clean!

JLH, Victoria, BC

I have used Aquamist’s services in my homes for a number of years, always with satisfaction. The person who answers the telephone and books the appointments is always polite and accommodating. The service men are clean, respectful and pleasant when they arrive at the home. They are quiet and arrive on time and do the work efficiently. The company does not overcharge for their service. Aquamist is the best cleaning company I have ever dealt with and the fairest in the work they do.

MB, Victoria, BC

The area rugs are beautiful and they smell so nice, fresh. Not chemical-like. I will call again and will be telling others about Aquamist.

Wendy, Linden Ave. Victoria, BC

Great service all around! All staff I dealt with—Gail, Nat, Levi and Ben were courteous, helpful and friendly. I would gladly recommend Aquamist to my friends and colleagues.

Donna, Ryan St. Victoria, BC

I have continued using this company because of excellent service—I receive this every time they clean my carpets no matter who comes out to do the work. The staff show up on time, are very considerate of my home, polite, efficient, educated/trained professionals. Their products do a wonderful job. I will be continuing with their service in the future.

MK, Victoria, BC

My hot water tank flooded my downstairs. Aquamist came out on a Sunday, mopped up, and left 4 big fans and a dehumidifier. Daily, they checked the dryness of the carpet, underlay and walls. They also cleaned the affected areas when all was dry. I was very impressed by their courteous manner, clean-cut appearance, and kindness toward my pets. I would highly recommend this service to anyone. I have verbally been spreading my praise to all who would listen. A job well done. Thanks!

EI, Victoria, BC

Aquamist has served us honestly and well for 7 years. We moved into a house where 3 dogs and 2 smokers had done their best to ruin the carpets—Aquamist managed to revive them for us, leaving them virtually stain and odor free. Since then, they’ve helped us keep our oriental rugs clean, and several times walked us through the traumas of cat pee “accidents” with kindness, expertise and good humor. We’ve had nothing but positive experiences with this company and consider ourselves loyal customers. They always go the extra few steps—providing extra spray bottles for spot cleaning, giving discounts where possible, cleaning extra little nooks and crannies just out of good will.

AM, Cedar Hill Rd.

Nat Hine, from Aquamist, came to our apartment to provide a professional opinion about stretching and cleaning options for an existing carpet that had become puckered in some places. We wanted an honest appraisal before deciding whether to try “fixing” it, or to replace it. Nat demonstrated his knowledge and experience and clearly expressed the pros and cons of trying to “fix” the carpet. There was no pressure, simply facts. The job, at our discretion, was completed thoroughly, professionally and with warm courtesy—an excellent experience for us.

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Here's What They're Saying:

I just wanted to say how happy I am with my Aquamist experience.

The technician who picked up and dropped off the rug was very personable, kind, and helpful. He even helped me replace a piece of furniture on top!

The girl who I spoke with on the phone was also very helpful! I am also thrilled about the price, as this made it so I could keep this rug instead of having to buy a new one!

I will be sure to recommend you in the future!

Merci

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