These days, it isn?t always easy to distinguish between a reputable carpet cleaning company and one that?s, well, less than trustworthy. Getting the answers to these four questions, however, will put you on the right path to making a smart choice.
Do they offer free, written estimates?
Surprises may be great for birthdays and anniversaries but no one likes being caught off guard by unexpected expenses. So, when considering a carpet cleaning service, make sure they provide thorough written estimates before any work begins.
At Aquamist, we want our customers to know exactly what they are getting and how much they can expect pay. To ensure that happens, a member of our team will examine your home or office, understand your expectations, and provide an accurate quote, free of charge.
Do they use safe cleaning products?
Our homes are our sanctuaries, but many common cleaning products contain harsh chemicals that can be hazardous to the ones we love most. That?s why it?s important to verify your carpet cleaning service is using only the safest products.
Aquamist?s carpet care technicians exclusively use organic cleaning solutions with extremely low VOC levels (less than 20 parts per million). And, we protect your carpet with Green Guard, the first eco-friendly carpet protector to be certified by the EPA Design for the Environment Program.
What type of training and certifications do their technicians have?
Like your car or your computer, your carpet is a significant investment. So if you wouldn?t trust your vehicle to an amateur mechanic, or your laptop to someone with a tech hobby, why would you let anyone but an expert care for your carpet?
While British Columbia does not require carpet cleaning services to be certified, we hold ourselves to high standard. That?s why Aquamist is certified by the IICRC (Institute of Inspections, Cleaning, and Restoration Certification), our industry?s largest and most respected certification and standards-developing organization. Plus, our technicians have earned a wide array of individual certifications, including master-level certificates in textile cleaning, fire and smoke restoration, and water restoration.
Can they provide references and client reviews?
There?s no better indication of the level of service and professionalism you can expect from a given business than the feedback provided by their clients. And any company with a bunch of satisfied customers will be more than happy to provide them to you?all you have to do is ask.
At Aquamist, we have been privileged to receive hundreds of testimonials from our great clients over the years (for a sampling, see here). Plus, Aquamist has been accredited by the Better Business Bureau (BBB) for over 20 years, earning an A+ rating, and is the honoured recipient of the BBB?s Torch Award for Ethics and Integrity four years in a row. That adds up to a proven track record of top-quality performance that you can rely on.
Want to know more about us or have questions of your own? Contact a member of the Aquamist team today!